HOW CAN WE HELP YOU?
FAQs
Since Jewelrymex caters to the international market, the delivery timeline is always different for each customer.
Depending on your geographical location and the assigned courier service, it can take anywhere between a few days to a few weeks for your order to reach your doorstep.
Yes, after placing an order with Jewelrymex, you can easily track it directly via your account. As soon as you log into your account and tap on the “Track Package” button, you’ll see the real-time location updates of your shipment.
In case you receive a damaged item, you can apply for the refund and we’ll refund the entire amount. However, this refund policy is only applicable if the customer requests the refund within 5 days of receiving the package.
Shipping
Shipping charges are usually calculated based on the selected product and the delivery location. While placing the order, our backend will automatically analyze these two parameters and showcase the shipping charges along with the original price.
Our shipment policies are tailored to ensure your packages get delivered to your doorstep before the estimated delivery date. However, if the package gets delayed beyond the specified timeline - by 5 days or more - customers are obliged to get a 100% refund.
As a reputed online jewelry store, it’s our responsibility to deliver the best-in-class customer service. That’s why we have partnered with both native postal services and third-party 3PL companies such as DHL to ensure on-time delivery of customers’ packages.
In our quest to provide the best customer service, we ensure that your package gets shipped within 24 hours so that it gets delivered to your doorstep before the expected delivery date.
Returns
Yes, customers are authorized to place a return request if they don’t like the product post delivery.
As soon as you place the return request, our delivery agent will visit your address to pick up the package. It’s worth pointing out that the delivery agent has the authority to reject an item if:
- It’s physically damaged or is in a non-returnable state
- The product is different from the original item that was initially delivered
Once you have placed the return request and our delivery agent has picked up the package, we’ll immediately initiate the refund to the original payment source.
However, depending on your geographical location and bank, it may take up to 4-7 working days for the amount to reflect into your account.
No, as our valuable customers, you can cancel the order without providing any additional information whatsoever.
In case you receive a damaged product, you can place the return request and we’ll initiate a complete refund immediately.
The Art of Living - Donations
The Art of Living is a foundation started by the global spiritual leader and humanitarian, Sri Sri Ravi Shankar. The foundation caters to 155 countries and provides financial aid to underprivileged kids so that they can pursue proper education and unlock better career opportunities.
For every order placed with Jewelrymex, we donate $1 to “The Art of Living Found” with the sole purpose of providing children with better education.
Apart from our $1 contribution, customers can also donate to the foundation. To do this, simply go to our “Donation” page and fill out the details to complete the process.
Payment
Customers can pay for their orders using a variety of payment modes including Credit Cards, Debit Cards, and PayPal. With multi-payment support, customers have the liberty to complete their purchases within a few seconds.
In addition to the original price of the product, we only charge shipping charges - that are calculated based on customers’ geographical location. Apart from this, we don’t burden customers with any unnecessary expenses.