Terms & Conditions

  1. Terms

By accessing this website, you are agreeing to be bound by its Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark laws.

  1. Use License
    1. Permission is granted to temporarily download one copy of the materials (information or software) on Jewelrymex Trading’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
      • modify or copy the material;
      • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
      • attempt to decompile or reverse engineer any software contained on Jewelrymex Trading’s website;
      • remove any copyright or other proprietary notations from the materials; or
      • transfer the materials to another person or “mirror” the materials on any other server.
    2. This license shall automatically be terminated if you violate any of these restrictions and may be terminated by Jewelrymex Trading at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  2. Disclaimer

The materials on Jewelrymex Trading’s website are provided “as is”. Jewelrymex Trading makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Jewelrymex Trading does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site

  1. Limitations

In no event shall Jewelrymex Trading or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Jewelrymex Trading’s Internet site, even if Jewelrymex Trading or a Jewelrymex Trading authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  1. Revisions and Errata

The materials appearing on Jewelrymex Trading’s website could include technical, typographical, or photographic errors. Jewelrymex Trading does not warrant that any of the materials on its web site are accurate, complete, or current. Jewelrymex Trading may make changes to the materials contained on its web site at any time without notice. Jewelrymex Trading does not, however, make any commitment to update the materials.

  1. Links

Jewelrymex Trading has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Jewelrymex Trading of the site. Use of any such linked website is at the user’s own risk.

  1. Site Terms of Use Modifications

Jewelrymex Trading may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the current version of the Terms and Conditions of Use.

  1. Communication

When you use our service, send e-mails, text messages, or other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, SMS messages, mobile push notices, or notices and messages on this site, and you can retain copies of these communications for your records. By registering to our service, you may also receive communications regarding news, products, offerings and newsletters relating to our website. You may unsubscribe to promotional emails by clicking the Unsubscribe link on your email or in your account page. You may not unsubscribe to transactional emails that have important information regarding your order(s) or account.

  1. Governing Law

Any claim relating to Jewelrymex’s Trading website outside GCC will be governed by the laws of Mexico without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy

  • Before or at the time of collecting personal information, we will identify the purpose for which they are being collected for.
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by the law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the concerned individual.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers any information about our policies and practices related to the management of their personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Returns and Exchanges

At Jewelrymex, all our products are new and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we’ll do our very best to resolve your issue as soon as possible.

Some of our products are shipped out with an international warranty, so if the shipment was defective due to the manufacturer, kindly contact us and we’ll assist you right away. If however, the defect is from our end, we’ll have it exchanged for a new one.

If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Jewelrymex will issue you a full refund or store credit for the product, provided that it is returned to us in its original packaging, including all accessories/manuals of the said product.

Items such as Perfumes, Sunglasses, Glass & Artificial Jewelry, products with missing serial numbers,  etc cannot be refunded once opened or used.

Please be advised that we may need to request a photo or a short video showing the defect/damage on the products received, as it is a requirement from merchants for refund/replacement and quality purposes.

You can request a return (including the photo/short video) by contacting us through the phone, Live Chat, or sending a ticket within 14 calendar days of your delivery. The item(s) will be picked up at a scheduled time convenient to you.

Refunds will be processed as soon as the item is received by us. Refunds may take 2-7 business days to show on your credit/debit card statement.

We hope you enjoy shopping with us!

Shipping & Handling

Shipping Procedures

At Jewelrymex customer satisfaction is our top priority, and this is why we take the utmost care to deliver your item to you as safely and fast as possible. Our shipping process eases your everyday life, letting you focus on your priorities instead of working out the logistics. Your item is shipped to one of our global hubs and Jewelrymex monitors your order from there until it is in your hands. Whether it’s a Wedding Rind or a Stud earring, your order will be safe in our hands until it’s in yours.

How much does delivery cost?

You can see the final cost of your order after adding an item to your cart. Please understand that there can be instances where the delivery location is in remote place or some other issues, so an extra shipping charge may apply in order for Jewelrymex to safely deliver it to you. If your item exceeds a courier’s normally allowed dimensions or weight, they may levy an additional handling fee. In this circumstance, we will communicate this amount to you and you will have the option to proceed with the order by paying the additional charge, or cancelling your order for a full refund.

Order Tracking

You can view all updates to your order status as well as your package’s location at any time from your account page. For any further assistance on your order status, you can contact Jewelrymex support at any time and we can connect you to the local courier in your country who will be delivering your order.

Express Delivery

Some of our items have an “Express Delivery” option, which means that they will be delivered faster than our Standard shipping for an additional fee. You can see the delivery estimates and fees by adding an item to your cart. Please note that Express Delivery is not available for items classified as hazardous goods for international air cargo. Additionally the Standard Delivery timeframe will be longer for these items. You will be notified of this once we receive your order.


Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely information on stock and availability, it may change between the time you added an item to your cart and the time your order is processed. In rare cases, an item may become out of stock, or the number of units that you ordered may not be available. In that case, we will contact you to confirm how you would like to proceed.

Handling and Delivery

All orders are screened by Customs and processed by our appointed clearance agent in each country, after which it is handed over to the courier for final delivery. If there is any exterior damage visible on the packaging at the time of delivery, please refuse delivery of the package and it will be returned back to us for further inspection. In case you discover that the item is damaged after accepting delivery, then please contact Jewelrymex

Import Clearance

Jewelrymex may cancel an order for a full refund if any of the items in an order are prohibited by your local Customs or other government authority. While we try to filter only allowed items, there may occasionally be products available that are in fact prohibited in your country. Please see our FAQ page for a full list of items that are prohibited in your country. While we do keep this as up to date as possible, the government regulations can also change without notice.

For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.


What payment methods can I use?

We currently accept any valid credit or debit card. Any card with a Visa / Mastercard logo can be used for your purchase at Jewelrymex. This includes prepaid cards and Visa based e-dirham cards.

Can I pay with cash?

Jewelrymex recommends card payment over cash for various reasons. At Jewelrymex, our priority is selling great products and providing the best customer experience. Being cashless helps us ensure smoother and faster deliveries which means lower prices for our customers. Cash also cannot provide the full customer protection services that you get from your bank and card provider. Our hassle-free returns policy lets you try out and use a product before deciding whether it works for you. In case it doesn’t, we also have the ability to directly provide a refund to your card. If you wish to use cash, you can also purchase a prepaid internet shopping card at various banks/supermarkets/petrol stations around the UAE

Cash on Delivery

Certain items will have the cash on delivery option visible on the product page and can be chosen on the payment option section at checkout. There will be an extra charge levied for each cash on delivery transaction that will be visible at checkout. Post checkout confirmation calls will be made to confirm the order and failing to confirm will void the order.
Refunds will only be made as store credit.

Why do I see a $1 charge when my payment fails?

When someone attempts a payment, we send over a request to your issuing bank for either a $0 or a $1 authorization (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we reverse our authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.

Do you support international cards?

At Jewelrymex, you can use any credit or debit card with a Visa/Mastercard logo in the front of the card. All charges to your card will be made in USD, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.

Why was my card declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous anti-fraud systems.

How can I find out more information about a specific decline?

We show as much information as we receive from your bank about a decline. Unfortunately, most declines are generic, so we don’t have much information as to why a charge was specifically declined. If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.
If you have any other queries about card charges/declines, you can email us or contact live support at any time.

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